Shipping policy
Where we ship from
We ship from our shop in Effort, Pennsylvania.
How quickly we ship
In-stock orders placed before 12:00 noon Eastern Time usually ship the same day.
Orders that arrive separately
Once in a while an item ships on its own and arrives apart from the rest of your order, with its own tracking number. You are never charged extra when that happens.
Free shipping on U.S. orders over $100
Orders with a subtotal of $100 or more ship free anywhere in the United States. Orders under $100 are quoted live carrier rates at checkout, so you always see the exact shipping cost before you pay.
What we don't charge
We do not add a shipping protection or shipping insurance fee to your order, and we do not charge handling fees, packaging fees, or order minimums. The shipping figure you see at checkout is the shipping cost. Nothing else gets added on top of it.
Carriers and rates
We ship within the United States using USPS, UPS, and DHL Express. Alaska and Hawaii are served by USPS, UPS, and DHL Express. Every available service and its live rate is shown to you at checkout.
International orders
We ship internationally using DHL Express and FedEx, with rates calculated at checkout. Customs duties, import taxes, and brokerage fees are set by the destination country, are the responsibility of the customer, and are not included in the amount charged at checkout.
Free local delivery
We deliver free to the Poconos area every Tuesday and Friday. See our Local Delivery page for the current coverage area and cut-off times.
In-store pickup
Pickup is available at our Effort, PA shop. A small number of items are pickup-only and cannot be shipped by any carrier because of hazardous-materials restrictions, including flammable goods such as isopropyl alcohol. These items are identified on their product page.
Apparel and made-to-order items
Some apparel is produced after you order it. Those items take longer than stocked goods and ship separately, under their own tracking.
Order confirmation and tracking
You will receive an order confirmation by email when your order is placed, and a tracking number by email as soon as your parcel leaves us.
Shipping addresses
Please check your shipping address carefully at checkout. Once a parcel is with the carrier we are generally unable to reroute it, and orders returned to us because of an incorrect or incomplete address may need to be reshipped at the customer's cost.
Damaged, lost, or missing parcels
If your order arrives damaged, or tracking shows it as delivered but you do not have it, contact us as soon as possible and we will work with the carrier to resolve it.
Questions
Email info@yourbarberconnectstore.com or call 570-460-5696.