Refund policy

We keep it simple: barbers deserve fair prices and no games. Here is exactly how returns work at Your Barber Connect — no surprises at the end.

Return window

  • You have 90 days from the purchase date to request a return.
  • After 90 days, all sales are final.

Eligibility

  • Unopened items can be returned within 90 days. They must be unused, factory-sealed, and in the original packaging with all accessories, instructions, and warranty cards included.
  • Opened or used items cannot be returned for refund or exchange. For sanitation and safety reasons this includes clippers, trimmers, blades, razors, chemicals, liquids, and aerosols.
  • Defective items are covered under the manufacturer's warranty. We will help connect you with the brand for repair or replacement, and no restocking fee applies.

Restocking fee

  • A flat 15% restocking fee applies to returned non-defective items. That is it — there is no sliding scale and nothing else is deducted from your refund.
  • If a returned item arrives opened, used, or missing packaging or accessories, it is not eligible for return under the rules above. We will contact you and ship it back to you rather than charging a larger fee.
  • No restocking fee is charged on defective items, items damaged in transit, or orders we shipped incorrectly.

In-store pickup orders

  • Orders not picked up within 7 days may be canceled and are subject to a 10% restocking fee.

Refunds

  • Once your return is received and inspected, you will be notified by email of approval or rejection.
  • Approved refunds are issued back to your original payment method, less the 15% restocking fee.
  • Please allow normal bank or credit card processing times for the refund to post.

Non-returnable items

  • Opened, used, or damaged items
  • Clippers, trimmers, blades, and razors once opened
  • Chemicals, liquids, and aerosols
  • Sale and clearance items

Exchanges

  • We replace items that arrive defective or damaged, at no cost to you. Email info@yourbarberconnect.com and we will take care of it.

Shipping returns

  • Customers are responsible for return shipping costs on non-defective returns. If the return is our error or the item is defective, we cover the shipping.
  • Returns go to Your Barber Connect, 2785 Route 115, Ste 102, Effort, Pennsylvania 18330.
  • For items over $75 we recommend a trackable shipping method and insurance. We are not responsible for lost return shipments.

Bottom line

  • 90 days to return unopened items.
  • Flat 15% restocking fee on non-defective returns — nothing else comes off.
  • Defective, or our mistake, is fully covered — no fees either way.

Questions? Email info@yourbarberconnect.com or call 570-460-5696.