Return Policy

Returns & Refund Policy

We keep it simple: barbers deserve fair prices and no games. Here's exactly how returns work at Your Barber Connect — no surprises at the end.

Return Window

  • You have 90 days from the purchase date to request a return.
  • After 90 days, all sales are final.

Eligibility

  • Unopened items: can be returned within 90 days. Must be unused, factory-sealed, and in original packaging with all accessories, instructions, and warranty cards included.
  • Opened or used items: cannot be returned for refund or exchange. For sanitation and safety, this includes clippers, trimmers, blades, razors, chemicals, liquids, and aerosols.
  • Defective items: covered under the manufacturer's warranty. We'll help connect you with the brand for repair or replacement — no restocking fee applies.

Restocking Fee

  • A flat 15% restocking fee applies to returned non-defective items. That's it — there is no sliding scale and no additional deduction from your refund.
  • If a returned item arrives opened, used, or missing packaging or accessories, it isn't eligible for return under the rules above. We'll contact you and ship it back to you rather than charging a larger fee.
  • No restocking fee is charged on defective items, items damaged in transit, or orders we shipped incorrectly.

In-Store Pickup Orders

  • Orders not picked up within 7 days may be canceled and are subject to a 10% restocking fee.

Refunds

  • Once your return is received and inspected, you'll be notified by email of approval or rejection.
  • Approved refunds are issued back to your original payment method, less the 15% restocking fee.
  • Please allow normal bank or credit card processing times for the refund to post.

Non-Returnable Items

  • Opened, used, or damaged items
  • Clippers, trimmers, blades, razors once opened
  • Chemicals, liquids, aerosols
  • Sale and clearance items

Exchanges

  • We replace items that arrive defective or damaged, at no cost to you. Email info@yourbarberconnect.com and we'll take care of it.

Shipping Returns

  • Customers are responsible for return shipping costs on non-defective returns. If the return is our error or the item is defective, we cover the shipping.
  • Returns go to Your Barber Connect, 2785 Route 115, Ste 102, Effort, Pennsylvania 18330.
  • For items over $75, we recommend a trackable shipping method and insurance. We are not responsible for lost return shipments.

Bottom Line

  • 90 days to return unopened items.
  • Flat 15% restocking fee on non-defective returns — nothing else comes off.
  • Defective or our mistake = fully covered, no fees either way.

Questions? Email info@yourbarberconnect.com or call 570-460-5696.