7 Things a Barber Should Never Say to Their Clients

Being a great barber isn’t just about delivering a fresh cut—it’s also about the experience you provide. A big part of that experience is the conversation you have with your clients. The wrong words can make customers uncomfortable, annoyed, or even drive them away.

To keep your chair full and your clients coming back, here are 7 things you should NEVER say to a client.

1. "Wow, who cut your hair last time?"

🔥 Why it’s bad: You might think you’re being funny, but it comes off as insulting.

💡 Better approach: Instead of criticizing, say something like, "Let’s clean this up and get you looking sharp again."This keeps it positive and professional.

2. "Oops."

🔥 Why it’s bad: No client ever wants to hear "oops" while you have clippers or a razor near their head. It immediately creates panic.

💡 Better approach: If you make a mistake, stay calm, fix it smoothly, and keep the confidence in your voice. Most mistakes can be corrected without the client even noticing.

3. "I’m so hungover/tired today."

🔥 Why it’s bad: Clients expect you to be focused, professional, and at your best. Telling them you’re not on your A-game makes them nervous about their cut.

💡 Better approach: Even if you’re not feeling 100%, never let the client know. Keep the energy up and stay professional.

4. "This is taking forever."

🔥 Why it’s bad: A client should never feel like they’re an inconvenience or that you’re rushing to get them out of the chair.

💡 Better approach: If a cut is more time-consuming than expected, just say, "I want to make sure everything is perfect for you." This reassures the client instead of making them feel bad.

5. "Can you pay in cash instead?"

🔥 Why it’s bad: While some barbers prefer cash to avoid processing fees, asking outright can seem shady or unprofessional.

💡 Better approach: If you prefer cash, just put up a small sign at your station or near the register that says, "Cash is preferred, but all forms of payment are accepted." Let the client decide without pressure.

6. "You should try a different style."

🔥 Why it’s bad: Unless the client asks for suggestions, telling them to change their look can come off as criticism. Some people are attached to their style, even if it’s outdated.

💡 Better approach: If you do want to make a suggestion, say something like, "Have you ever thought about trying [this style]? I think it would really suit you." This makes it feel like a recommendation, not a judgment.

7. "I don’t really like doing [certain hairstyles]."

🔥 Why it’s bad: A client should never feel like their request is a burden. If you act unenthusiastic, they may go somewhere else next time.

💡 Better approach: If you’re not comfortable with a particular style, don’t let the client know. Instead, say, "I’ve got you covered. Let’s make sure we get it exactly how you like it." Confidence is key!

Final Thoughts

Barbering is just as much about customer service as it is about cutting hair. What you say (and how you say it) makes all the difference in keeping your clients comfortable, confident, and coming back for more.

💈 Barbers, what’s the wildest thing a client has ever said to YOU in the chair? Drop a comment below!